Refund Policy

At LUMA TURKISH TOWELS, your satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

We accept returns for freshly purchased, unused, and undamaged items within 7 days from the date of payment.

To be eligible for a return:

• The item must be unused, unwashed, and in the same condition that you received it.

• It must also be in the original packaging.

Please note:

• We do not accept returns for items that have been used, washed, or altered.

• Return shipping costs are the responsibility of the customer unless the product arrived damaged or incorrect.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order.

Non-Returnable Items

• Gift cards

• Custom or personalized items

• Clearance or sale items

Questions?

If you have any questions regarding returns or refunds, feel free to contact us or message us on Instagram:
👉 @cappadociaturkishtowels